FAQ's
1. Ordering & Payment
Q: How do I place an order?
A: To place an order, browse through our products, add your desired items to the cart, and proceed to checkout. You can either checkout as a guest or create an account for faster future orders.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, Apple Pay, Google Pay, and other secure payment gateways.
Q: Will I receive an order confirmation?
A: Yes, after placing your order, you'll receive a confirmation email with your order details and a tracking link once your package ships.
2. Shipping & Delivery
Q: Do you ship internationally?
A: No, we do not offer international shipping.
Q: How long does delivery take?
A: Standard UK delivery usually takes 3-5 business days.
Q: How can I track my order?
A: Once your order is dispatched, you'll receive a tracking number via email, which you can use to track your shipment in real-time.
Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on the weight of the items and the shipping destination. Orders over a certain amount may qualify for free shipping (check our website for details).
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy on most products. Items must be unused and in their original packaging to be eligible for a refund or exchange. For more details, visit our Return and Refund Policy page.
Q: How do I return an item?
A: To return an item, contact our customer service team with your order details. We’ll provide instructions for returning the product and a return label if applicable.
Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned item. You'll be notified via email once your refund has been processed.
4. Product Information
Q: How can I find more details about a product?
A: Each product page contains detailed information. If you need more info, feel free to contact our customer service.
Q: Do you offer discounts or promotions?
A: At Glameno, we love to give back to our customers. That's why we regularly offer special promotions and exclusive discounts on a range of our products. Whether you're looking for seasonal bundles, limited-time deals, or discounts on best-selling items, we have something for everyone!
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5. Accounts & Discounts
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows for faster checkouts, order tracking, and access to exclusive discounts.
Q: How can I apply a discount code?
A: You can apply a discount code during checkout. Simply enter the code in the designated field and the discount will be applied before you complete your purchase.
Q: Do you offer any discounts for bulk purchases?
A: Yes, we offer discounts for bulk orders or wholesale purchases. Please contact our sales team for more information.
6. Customer Support
Q: How can I contact customer support?
A: You can reach us via Contact Us page or by email at: support@glameno.com.